The laundry sanitizer we use was approved by the EPA as effective against COVID-19.
The laundry sanitizer we use was approved by the EPA as effective against COVID19.
>> WHAT CAN I SEND?
We accept scrub tops and bottoms of all sizes and colors that are in excellent condition, free of rips, stains, tears, fading, odors or fraying. The brand name and size must be identifiable.
>> HOW DO I USE MY STORE CREDIT?
Your store credit is automatically applied at checkout, as long as you are signed in using the email address we have on file. Also, your store credit amount is shown on the left hand side of your account page. You can click on the amount and copy and paste a discount code. If you're still not seeing anything, try clearing your cache and logging back in!
>> WHAT ARE THE EXTRA LOVED ITEMS?
Extra loved items have minor flaws, such as a small pen stain. Customers who send these items to us also receive a store credit, lower to that of the excellent condition items.
>> WHAT HAPPENS TO MY UNACCEPTED SCRUBS?
We work with charities and thrifting companies to recycle or resell the unaccepted scrubs.
>> CAN I GET MY UNACCEPTED SCRUBS BACK?
If you would like your unaccepted scrubs to be returned, reach out to us within 1 week of your bag being processed. We will return items upon payment of shipping cost :)
>> DO YOU SANITIZE THE SCRUBS?
Yes, we sanitize with a laundry additive effective against COVID-19, MRSA, Pseudomonas, Staph, and Pneumonia. However, we still encourage you to wash the scrubs in hot water prior to wearing.
>> HOW LONG DOES IT TAKE FOR MY SCRUB BAG TO BE PROCESSED?
We will email you once your bag is received and update you on the estimated processing time. Typically bags are processed within 1 week.
>> HOW DO I SHIP MY SCRUBS?
Once you order and receive a scrub bag, you can drop the bag off at any USPS. The bag has a prepaid shipping label.
>> CAN I DONATE MY SCRUBS AND OPT OUT OF RECEIVING A STORE CREDIT?
If you are interested in donating and not receiving a store credit, feel free to reach out at firstname.lastname@example.org for more information.
>> HOW MUCH STORE CREDIT WILL I RECEIVE FOR EACH ITEM APPROPRIATE FOR RESELL?
On average, we give a $1 to $4 store credit for each item appropriate for resell, depending on the original price of the item and whether we sell it for 50% or 70% off. New with Tag items receive a greater payout.
>> COMMON REASONS SCRUBS ARE NOT ACCEPTED:
Overall fading or the item looks particularly worn
Size or brand unidentifiable
Tears or fading in hemlines (i.e. under the arms, around the pockets or between the legs)
Foul odor (i.e. cigarette smoke)
Stains, commonly found around the leg hem
Alterations of the pant length
>> RETURN POLICY
Seller accepts returns after 30 days from the day of purchase. A restocking fee of $3.99 will be deducted from the refunded amount due to the need to re-sanitize all returned items. The amount will be refunded to form of payment used for purchase. Extra Loved items are non-refundable. New With Tag items must have tags intake to receive full refund.