>> WHAT CAN I SEND?
We accept scrub tops and bottoms of all sizes and colors that are in excellent condition, free of rips, stains, tears, fading, odors or fraying. The brand name and size must be identifiable. 
>> HOW WILL I GET PAID OUT?
We will send you a store credit via our loyal program for the items we deem for resell.
>> WHAT ARE THE EXTRA LOVED ITEMS?
Extra loved items have minor flaws, such as a pen stain. These items are 70% off the retail price. Customers who send these items to us receive a store credit, similar to that of the excellent condition items. 
>> WHAT HAPPENS TO MY UNACCEPTED SCRUBS?
We work with charities and thrifting companies to recycle or resell the unaccepted scrubs.
>> CAN I GET MY UNACCEPTED SCRUBS BACK?
If you would like your unaccepted scrubs to be returned, reach out to us within 1 week of your bag being processed. We will remind upon receipt of your bag :) 
>> DO YOU SANITIZE THE SCRUBS?
Yes, we sanitize with a laundry additive effective against MRSA, Pseudomonas, Staph, and Pneumonia. However, we still encourage you to wash the scrubs in hot water prior to wearing.
>> HOW LONG DOES IT TAKE FOR MY SCRUB BAG TO BE PROCESSED?
We will email you once your bag is received and update you on the estimated processing time.
>> HOW DO I SHIP MY SCRUBS?
Once you order and receive a scrub bag, you can drop the bag off at any USPS. 
>> HOW MUCH STORE CREDIT WILL I RECEIVE FOR EACH ITEM APPROPRIATE FOR RESELL?
We typically give a $1 to $4 store credit for each item appropriate for resell, depending on the condition and brand of the scrubs.
>> COMMON REASONS SCRUBS ARE NOT ACCEPTED:
  • Overall fading or the item looks particularly worn
  • Size or brand unidentifiable
  • Tears or fading in hemlines (i.e. under the arms, around the pockets or between the legs)
  • Pen stains
  • Foul odor (i.e. cigarette smoke)
  • Stains, commonly found around the leg hem
  • Alterations of the pant length
>> RETURN POLICY
  • Seller accepts returns after 30 days from the day of purchase. A restocking fee of $3.99 will be deducted from the refunded amount. The amount will be refunded to form of payment used for purchase. Extra Loved items are non-refundable.